||Oracle Tips by Burleson
Computer professionals, while great with their
computers, are often maligned for less than effective communication
skills, thus placing a much greater burden on the manager to stay in
touch and pull information from any source. Many managers have limited
time constraints, but making the time for individual employees shows
personal interest and support that will bode well with subordinates
and bolster morale and job performance. Tracking performance
commitments should continue throughout the year using the commitment
planas a working document.
This working document can be jointly adjusted as
often as necessary by the manager and subordinate; with both agreeing
to the modifications. In most IT departments it is common for the
priorities of projects to change with little notice or for major
problems to arise such as disk failures.
These events will dramatically alter the immediate
commitments of the technical staff and require cooperation in
rebalancing the workload. Extending target dates on commitments should
not be viewed as a negative act when there are legitimate reasons
beyond the control of employees. Employees and managers should
document the performance commitment plans and the reasons for target
dates being modified to keep as a record for future reference.
Fortune 500 senior
executives spend 20 percent of their time on litigation activities.
- Stephen Rosenberg
Commitments for IT professionals can be difficult
to quantify, measure, and track since they are often called upon to
fix unplanned outages and problems which can take any amount of time
to resolve. Unplanned high-priority change requests also wreak havoc
on the work schedules of IT employees.
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