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  Oracle Tips by Burleson

Interpersonal Skills

Can the employee interact with work associates to accomplish the work tasks and maintain civil behavior at all times? Does the employee maintain composure when interacting with others under difficult situations? Does the employee approach co-workers appropriately under the circumstances both verbally and through gestures? Can the employee change their approach when dealing with different individuals?

IT employees can have a short fuse when dealing with co-workers that have different opinions or know how to push their hot buttons. For example, in one workplace conflict was inevitable whenever one of the UNIX administrators had to work with a certain application developer. They never agreed on how tasks would be performed and that disagreement would inevitably lead to a heated confrontation. The pair always tried to gain the advantage on each other and it would just escalate into a difficult situation. Confrontational emails would be traded between meetings just to stoke the fire. Some composure, listening, and compromise could have been employed by each individual to improve the quality of their interactions.

The above book excerpt is from:

You're Fired! Firing Computer Professionals

The IT manager Guide for Terminating "With Cause"

ISBN 0-9744486-4-8

Robert Papaj

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