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Quality of Work

Are all aspects of the job completed satisfactorily? Does the employee go above-and-beyond the minimum that is required to ensure accuracy? Is the work thoroughly tested, and are errors minimized during and after implementation? Does the employee implement all details of the work?

Some professionals just know how to do a complete and accurate job within the requested time frames. They plan and prepare before starting the actual work, keep all involved parties abreast of the progress of their tasks, finish the loose ends after the project is complete, and compile and publish excellent documentation.

Of course there are IT professionals who consistently produce less than satisfactory work results such as databases that are configured with non-standard naming conventions. The amount of work to go back and standardize the database is costly and very disruptive to the business. Those employees who provide low-quality services are a drag on the organization, requiring additional overhead to be spent on system re-work and fixes.

The above book excerpt is from:

You're Fired! Firing Computer Professionals

The IT manager Guide for Terminating "With Cause"

ISBN 0-9744486-4-8

Robert Papaj

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